FAQs

FREQUENTLY ASKED QUESTIONS

Find answers to the most common questions
about MODSUN Organic Skincare products,
orders, delivery, and more.

Can’t find what you’re looking for?
Contact us on WhatsApp at
+234 813 287 6762 and we will
be happy to help.

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ABOUT OUR PRODUCTS

Are MODSUN products 100% organic?
Yes. Every MODSUN product is formulated
with 100% organic and natural ingredients
sourced from certified organic farms
across Nigeria and beyond. We never use
synthetic fillers, artificial fragrances,
parabens, sulphates, or harmful chemicals
in any of our formulations.

Are your products safe for all skin types?
Yes. All MODSUN products are formulated
to be safe for all skin types including
oily, dry, combination, sensitive,
and normal skin. However we always
recommend conducting a patch test
before full use especially if you
have very sensitive skin.

How do I do a patch test?
Apply a small amount of the product
to the inside of your wrist or behind
your ear. Leave it on for 24 hours
without washing. If you experience
no redness, itching, or irritation
the product is safe for you to use
on your face and body.

Are your products safe for
pregnant women?
Most of our products are safe for
use during pregnancy. However we
always recommend consulting your
doctor or dermatologist before
using any new skincare product
during pregnancy. Our Stretchmark
Solution is specifically formulated
to be safe for pregnant women.

Are your products dermatologist tested?
Yes. All MODSUN products are
dermatologist tested and approved
before being made available for sale.

Do your products contain bleaching
agents or steroids?
No. MODSUN products do not contain
any bleaching agents, hydroquinone,
mercury, or steroids. Our brightening
and whitening results are achieved
through safe organic actives like
Vitamin C, Niacinamide, Turmeric,
and natural AHA exfoliants.

How long do results take?
Results vary by product:

Pink Lips Balm: 7 days
Knuckle Solution: 5 days
Snow White Full Kit: 14 days
Lightening Face Kit: 14 days
Anti-Pimples Face Set: 14 days
Caramel Face Kit: 14 days
Caramel Full Kit: 14 days
Luxury White Up Set: 14 days
Stretchmark Solution: 14 days
Sunburn Face Kit: 14 days
Snow White Face Set: 14 days
Lightning Face Kit: 14 days

Results are based on consistent
twice daily use of the complete
product as directed. Individual
results may vary.

Can men use MODSUN products?
Absolutely. MODSUN products are
formulated for all skin types
and are suitable for both men
and women.

What is the shelf life of
your products?
All MODSUN products have a shelf
life of 12 to 24 months from the
date of manufacture when stored
correctly. Check the bottom of
each product for the expiry date.

How should I store my products?
Store all MODSUN products in a
cool dry place away from direct
sunlight and heat. Keep lids
tightly closed after each use.
Do not store in the bathroom
where humidity can affect
product quality.

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ORDERS AND PAYMENT

How do I place an order?
Simply browse our shop at
modsunorganic.com, add your
desired products to your cart,
and proceed to checkout.
Fill in your delivery details
and complete payment via
Paystack or bank transfer.

What payment methods do you accept?
We accept the following payment methods:

Debit and Credit Cards
(Visa, Mastercard, Verve)
Bank Transfer
USSD
GTBank 737
QR Code Payment
Mobile Money

All payments are processed securely
via Paystack.

Is it safe to pay on your website?
Yes. All payments on our website
are processed through Paystack,
Nigeria’s most trusted payment
gateway. Your card details are
never stored on our website and
all transactions are fully
encrypted and secure.

Can I pay on delivery?
We currently do not offer pay on
delivery. All orders must be paid
for in full before dispatch.
This ensures we can process and
dispatch your order as quickly
as possible.

Can I order via WhatsApp?
Yes. If you prefer to order
directly via WhatsApp send us
a message at +234 813 287 6762
with the products you want and
we will send you a payment link
or bank transfer details.

Can I modify or cancel my order
after placing it?
You can modify or cancel your
order within 2 hours of placing
it by contacting us immediately
on WhatsApp at +234 813 287 6762.
After 2 hours your order may
have already been processed
and dispatched.

Will I receive an order confirmation?
Yes. You will receive an automatic
order confirmation via email and
WhatsApp immediately after
your payment is confirmed.

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DELIVERY AND SHIPPING

How long does delivery take?

Within Ibadan: Same day
(orders before 12pm) or
next business day
Lagos and Abuja: 1 to 2
business days
Other Southwest States:
2 to 3 business days
Nationwide: 3 to 5
business days

How much does delivery cost?
Delivery fees depend on your
location and are calculated
at checkout. Enjoy FREE delivery
on all orders above ₦100,000.

Do you deliver nationwide?
Yes. We deliver to all 36 states
across Nigeria.

How do I track my order?
Once your order is dispatched
you will receive a tracking
number via WhatsApp or email.
You can also contact us directly
on WhatsApp at +234 813 287 6762
with your order number for
a delivery update.

What happens if I am not available
to receive my order?
Our delivery agent will contact
you before arrival. If you are
unavailable a second delivery
attempt will be made. Please
ensure your phone number is
correct and reachable when
placing your order.

My order arrived damaged.
What should I do?
Take clear photos of the damaged
product and packaging immediately
and contact us within 24 hours
via WhatsApp at +234 813 287 6762
or email hello@modsunorganic.com.
We will arrange an immediate
replacement at no cost to you.

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RETURNS AND REFUNDS

What is your return policy?
We offer a 14-day return policy
from the date of delivery for
unopened and unused products.
Please visit our Refund and
Returns Policy page for
full details.

Can I return an opened product?
Opened products are generally
not eligible for return unless
they arrived damaged, defective,
or caused a verified allergic
reaction. Please contact us
to discuss your specific situation.

How long does a refund take?
Approved refunds are processed
within 3 to 5 business days
and may take an additional
3 to 7 business days to
reflect in your account
depending on your bank.

I am not seeing results.
Can I get a refund?
We understand skincare results
can vary from person to person.
If you have been using the
product consistently twice daily
for the full recommended period
and are not seeing any results
please contact us on WhatsApp
at +234 813 287 6762 and we
will work with you to find
the best solution.

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SKINCARE ADVICE

I do not know which product
is right for me. What should I do?
Contact us on WhatsApp at
+234 813 287 6762 and describe
your skin concerns. Our skincare
team will recommend the best
MODSUN product or kit for
your specific needs completely
free of charge.

Can I use multiple MODSUN
products together?
Yes. Our products are formulated
to work together as complete
systems. Using the full kit
as directed gives the best
and fastest results.

Can I use MODSUN products
alongside other skincare brands?
We recommend using MODSUN
products as your complete
skincare routine for best
results. Mixing with other
brands may affect the
performance of our formulations.
If you want to incorporate
other products contact us
for advice first.

My skin is purging after
starting a new product.
Is this normal?
A mild skin purging phase
lasting 3 to 7 days can be
normal when starting a new
active skincare routine
especially with products
containing AHAs or Vitamin C.
If purging is severe or lasts
longer than 7 days discontinue
use and contact us immediately.

Do I need to use sunscreen
with MODSUN products?
Yes. We strongly recommend
applying sunscreen every
morning when using any
MODSUN brightening or
Vitamin C product. Sun
exposure without SPF can
reverse the brightening
effects and cause further
hyperpigmentation.

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AFFILIATE PROGRAM

How do I join the affiliate program?
Visit our Affiliate Program page
or contact us on WhatsApp at
+234 803 456 7890 to register.
It is completely free to join.

How much commission do affiliates earn?

Standard: 10% per sale
Top Affiliate: 15% per sale
Super Affiliate: 20% per sale

Visit our Affiliate Program page
for full details.

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Still have a question we have
not answered here?

We are always happy to help.

📞 WhatsApp: +234 813 287 6762
✉️ Email: modsunskincare@gmail.com
🌐 modsunorganicskincare.com/contact

Business Hours:
Monday — Friday: 9am – 6pm
Saturday: 10am – 4pm
Sunday: Closed

For the fastest response please
contact us via WhatsApp. We
typically respond within
30 minutes during business hours.

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Last Updated: June 2026
MODSUN Organic Skincare