At MODSUN Organic Skincare we understand that
receiving your order quickly and safely is just
as important as the quality of the products
themselves. We are committed to ensuring every
order reaches you in perfect condition and within
the shortest possible time.

Please read our Delivery and Shipping Policy
carefully before placing your order.

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WHERE WE DELIVER

We currently deliver to all states
across Nigeria including:

• Lagos
• Abuja (FCT)
• Ibadan
• Port Harcourt
• Kano
• Enugu
• Benin City
• Kaduna
• Jos
• Owerri
• Calabar
• Uyo
• Warri
• Asaba
• And all other cities and towns
  nationwide

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DELIVERY TIMEFRAMES

Standard Delivery
3 to 5 business days nationwide

Express Delivery
1 to 2 business days available for
selected cities including Lagos, Osogbo, Ekiti, Akure
Abuja, Abeokuta and Ibadan

Same Day Delivery
Available in Ibadan only for orders
placed before 12pm on business days

Please note that delivery timeframes
are estimates and may vary depending
on your location, public holidays,
and logistics partner availability.

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DELIVERY FEES

Delivery fees are calculated based on
your location and order weight at
checkout. Below is a general guide:

Within Ibadan

• Standard: ₦500 — ₦1,000
• Same Day: ₦1,000 — ₦2,000

Lagos and Abuja

• Standard: ₦1,500 — ₦2,500
• Express: ₦3,000 — ₦4,500

Other Southwest States

• Standard: ₦1,500 — ₦2,500

Other States Nationwide

• Standard: ₦2,000 — ₦3,500

FREE SHIPPING
Enjoy free standard delivery on all
orders above ₦25,000 nationwide.

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HOW YOUR ORDER IS PROCESSED

Step 1 — Order Placement
Place your order on our website and
complete payment via Paystack or
bank transfer.

Step 2 — Order Confirmation
You will receive an automatic order
confirmation via email and WhatsApp
within 30 minutes of placing your order.

Step 3 — Order Processing
Your order is carefully picked, quality
checked, and packaged within 24 hours
of payment confirmation.

We do not process orders on Sundays
or Nigerian public holidays.

Step 4 — Dispatch
Your order is handed over to our
logistics partner and you will receive
a dispatch notification with a tracking
number via WhatsApp or email.

Step 5 — Delivery
Your order is delivered to your
provided address. Our delivery
partner will contact you before
arrival.

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ORDER TRACKING

Once your order is dispatched you will
receive a tracking number via:

• WhatsApp message to your
  registered phone number
• Email to your registered
  email address

You can use this tracking number to
monitor your delivery status directly
with our logistics partner.

For order tracking enquiries contact
us on WhatsApp at +234 813 287 6762
with your order number and we will
provide an update immediately.

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PACKAGING

All MODSUN products are carefully
packaged to ensure they arrive in
perfect condition:

• Products are wrapped in protective
  bubble wrap or foam padding
• Liquid products are sealed to
  prevent leakage during transit
• All orders are packed in a
  branded MODSUN box or bag
• Fragile items receive extra
  protective packaging

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FAILED DELIVERY

If a delivery attempt fails due to:

• Wrong or incomplete address provided
• Recipient not available to receive
• Phone not reachable by delivery agent

Our logistics partner will attempt
delivery a second time. If the second
attempt also fails the order will be
returned to our facility.

In this case the customer will be
responsible for redelivery fees.

To avoid failed delivery please:

• Provide a complete and accurate
  delivery address at checkout
• Ensure your phone number is correct
  and reachable
• Be available to receive your order
  within the estimated delivery window

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DAMAGED ORDERS IN TRANSIT

If your order arrives damaged due
to transit please:

Step 1 — Take clear photos of the
damaged packaging and product
immediately upon receipt

Step 2 — Contact us within 24 hours
of delivery via:

• WhatsApp: +234 813 287 6762
• Email: modsunskincare@gmail.com / hello@modsunorganic.com

Step 3 — We will review your case
and arrange an immediate replacement
or refund at no cost to you

Please do not dispose of the damaged
product or packaging before contacting
us as we may need it for our
logistics partner’s claim process.

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BULK AND WHOLESALE ORDERS

For bulk orders above ₦100,000
or wholesale enquiries please
contact us directly for special
delivery arrangements and pricing:

• WhatsApp: +234 813 287 6762
• Email: modsunskincare@gmail.com

Bulk orders may require additional
processing time of 2 to 3 business
days before dispatch.

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IMPORTANT NOTES

• Delivery timeframes begin from
  the date of payment confirmation
  not the date of order placement.
• MODSUN is not responsible for
  delays caused by logistics partners,
  bad weather, civil unrest, or
  other circumstances beyond
  our control.
• Ensure your delivery address
  and phone number are correct
  at checkout. MODSUN cannot be
  held responsible for failed
  deliveries due to incorrect
  information provided by
  the customer.
• Orders are only dispatched after
  full payment has been confirmed.
  We do not dispatch on pending
  or unconfirmed payments.

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CONTACT US FOR DELIVERY ENQUIRIES

For any delivery related questions
or concerns please contact us:

MODSUN Organic Skincare
📍 Ibadan, Oyo State, Nigeria
📞 +234 813 287 6762
✉️ hello@modsunorganic.com
💬 WhatsApp: +234 813 287 6762
🌐 modsunorganicskincare.com

Business Hours:
Monday — Friday: 9am – 6pm
Saturday: 10am – 4pm
Sunday: Closed

For the fastest response please
contact us via WhatsApp. We typically
respond within 30 minutes during
business hours.

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Last Updated: June 2026
MODSUN Organic Skincare